Continuing professional development towards employee empowerment in manpower training: a new domain of organisational strategy

Abstract

In response to the growing complexity and dynamics of global environment, the key to success is to encourage employee to be responsible for the success or failure of the enterprise. The process for securing that employee involvement and creating change is employee empowerment. This paper provides an overview of the employee empowerment considerations pressing upon the managers' attitude and proposes an overall empowerment process management model and training curriculum in effective quality service delivery. It also reports on a case study investigating the current and potential existence, implementation and levels of training in empowering management styles in ten international property management groups in Hong Kong.